Privacy Policy

A legal disclaimer

Imperial Real Estate is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.

1. Who We Are

Imperial Real Estate is a family-run property agency based in the UK, with over 15 years of experience in property sales, lettings, and management. We are the data controller responsible for your personal data.

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​2. What Information We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number, and postal address

• Property preferences and search criteria

• Financial information (for tenancy or purchase applications)

• Communication records (emails, calls, messages)

• Website usage data via cookies and analytics tools

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3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide property services

• Match you with suitable properties or buyers

• Process tenancy or sales applications

• Send updates, newsletters, or marketing (with your consent)

• Improve our website and customer experience

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4. Legal Basis for Processing

We process your data under the following legal bases:

• Consent: When you opt in to receive marketing communications

• Contract: To fulfil our obligations when you engage our services

• Legal obligation: To comply with regulatory requirements

• Legitimate interests: To operate and improve our business

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5. Sharing Your Information

We may share your data with trusted third parties such as:

• Solicitors, mortgage brokers, and surveyors

• Property portals and marketing platforms

• Maintenance contractors (for managed properties)
  We ensure all third parties comply with data protection laws.

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6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law. You may request deletion of your data at any time.

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7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. Cookies

Our website uses cookies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.

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9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Imperial Real Estate
Email: [your email address]
Phone: [your phone number]
Address: [your business address]

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